Get a real answer, fast.
Tread Ready is operational software — when something blocks a ticket, a claim, or a shipment, you need a person, not a queue. Here's how to reach us and what to include.
Contact channels
Platform support
support@treadready.comPortal questions, claims and rebate workflows, POS and field service, user access. Mon–Fri, 8a–6p PT.
API & integrations
developers@treadready.comGateway keys, scopes, EDI trading-partner setup, MCP connections, dealer portal embeds.
Sales & onboarding
hello@treadready.comNew tenants, sponsored dealer access, program configuration, and pricing questions.
What to include
For platform issues: your org name, the record number (claim number, PO number, ticket number), what you expected, and what happened instead. For API issues: the endpoint or MCP tool, the HTTP status and error string from the response envelope, and a rough timestamp. Never send us a raw API key — the last four characters are enough to identify it.
trk_live_…) are shown once at issue time and stored only as a SHA-256 hash. If a key is lost or exposed, email developers@treadready.com and we'll deactivate it and issue a replacement.Status & incidents
The Gateway exposes an unauthenticated liveness endpoint at https://middleware.treadready.com/healthz. If the hub is unreachable, order and inventory writes are queued and retried automatically — your API call still succeeds and the delivery catches up.